Yemaya Rkt

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Verified Reviewer
| map-marker West Palm Beach, Florida

Product problem

The representative for Burts Bees was pleasant but my issue was not resolved. I was supposedly receiving a coupon to replace the defective Burts Bees product.

She said that the company did mail it out on 12/3 but it might take up to 4 weeks to receive it.

( I know the mail is slow during the holidays but, that is simply ridiculous!!!)

I will wait to 1/3 and then contact them again.

Definitely disappointing customer service-

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Anonymous
map-marker Walled Lake, Michigan

Lost Order

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I have been dealing with a lost order for 2 weeks now and customer service has not been helpful or nice. I have 4 grandchildren and I have always purchased Burts bees but I will no longer be purchasing from them. I need my order or my 98.00 returned.

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Anonymous
map-marker Greenwood Village, Colorado

My product was not delivered

I recently checked my banking information.

The charge was dropped from my bank account..We are all good.

Thank you,

Darryl.

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Marcia S Ujl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Interesting Family Jammies Ad

Burts Bees - Interesting Family Jammies Ad

All of the "family jammies" ads have a complete family that consists of both Mom and Dad EXCEPT for the African-American mother with two small children. Just know that it is circulating on social media.

Perception is EVERYTHING.

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Preferred solution: Let the company propose a solution

JEREMIAH U

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad CS Experience

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Original review updated Nov 25, 2020

I purchased a couple of tins of their hand salve for my wife for Christmas last year. One of the when she went to use them 2 of the 5 tins smelled foul and where all sticky and yucky.

She's used the hand salve for years and never had a problem with a tin. It was very clear that either this stuff can expire or two of these tins came from a bad batch. I contacted CS and told them of the them problem....they didn't get a *** I emailed them and explained the problem and even went so far as to provide the serial numbers off of the bad tins.

I never heard a peep from CS. So now we will never buy from Burt Bees again.

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Loss:
$18

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away from these jerks. Over-priced products and the company refuses to replace bad products.

Anonymous
map-marker Morpeth, England

Free samples

hi i was just woundering if it woukd be at all possible to send me out some samples of your products please?

Thank you and very kind regards

Laura

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Anonymous

Burts Bees Blush Orchid Lip Balm Review

2 products went bad (moldy) they emailed requesting more info which i responded with and have yet to get even automated reply. Contacted again seperately about a different product in which i bought twice & got 2 different formulas. Responded to automated email wanting more info and again never got a reply!

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Reason of review:
Poor customer service
Shaneka Ixv

Burts Bees awful and ignorant customer service!!!!!!

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Burts Bees fail to answer simple questions at their customer service. Instead they choose to be ignorant and send you back automatic replies without even reading what the question is!!!

They tell you "Burts Bees products are not for sale in your country" - well they ARE I just had a question about a specific product! And they also tell you to "please let us know if you have any further questions" - well if you ask them any more simple questions they simply just don't reply anymore AT ALL!!!

Awful! Just awful ignorant customer service!!!!

AWFUL CUSTOMER SERVICE BURTS BEES!!!!!

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Cons:
  • Customer service of burts bees
Reason of review:
Poor customer service

Preferred solution: A decent reply to my question!!!!

Anonymous
map-marker Kansas City, Missouri

Burts Bees Blush Orchid Lip Balm Review

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Tinted lip balm. Ordered two.

Blush Orchid. No color at all, no tint, tho make lips feel good!

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Reason of review:
Good quality
Anonymous
map-marker Callands, Virginia

Baby Wash Review

My kid smells like a tree... The baby body wash stinks!

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Reason of review:
Bad quality

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